Our Quality Statements are our policies and procedures put simply so that it is clear and easy to understand. Our full policies and procedures can also be viewed on this website.

Click on each statement below to view the full quality statement.


We will:

  • Treat you fairly, openly and with equal opportunity
  • Listen to your feedback and suggestions and act
  • Consult with industry to bring you the latest information
  • Connect with local employers to provide you with work practice opportunities
  • Research and develop ways to keep our training high quality and affordable
  • Meet all our Government and statutory obligations
‘Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all’
“All people, irrespective of

  • sex, age, race, colour, ethnicity, language,
  • religion, political or other opinion,
  • national or social origin, property or birth, as well as
  • persons with disabilities, migrants, indigenous peoples, and
  • children and youth, especially those in vulnerable situations or other status,
  • should have access to inclusive, equitable quality education and lifelong learning opportunities.”
(Education 2030 Incheon Declaration Towards inclusive and equitable quality education and lifelong learning for all p.6)

We will tell you:

  • The facts about the jobs and industries in our region
  • What jobs you could apply for and further study you could go into
  • If your course of study is nationally accredited or not
  • About us and who we deal with in providing your education
  • What your commitment will be, including:
  • The hours of training, placement and homework
  • Where you will need to go for training
  • Books and other materials you need
  • How much it will cost and if you will have a student loan to repay
  • If you are eligible for funding, and how this will affect your future eligibility

We will not:

  • Tell you things that are false
  • Enrol you in a course that does not suit you
  • Pressure you into enrolling in a course
  • Hide information about who we are and what we do.

We will take the time to understand you and what you really want to do.
We will explore:

  • The kind of jobs you are interested in
  • What you already know
  • The skills you already have
  • If you need any extra help and support to study
  • Eligibility for the funding that you are entitled to.

We will:

  • Explore every option with you
  • Give you time to decide if you want to go ahead with your enrolment
  • Help you if your situation changes or if you change your mind


  • We will match what you really want to do with a course we offer.
    If we can’t we will tell you.
We will honour protect and respect your rights as an individual.
You have the right to:

  • Be heard
  • Be safe
  • Learn from skilled trainers
  • Have appropriate resources and facilities
  • Receive feedback about your studies and progress
  • Have your personal information protected
  • Appeal a decision
  • Make a complaint
  • A refund on payments*
* Please see full terms and conditions for refunds https://training.diversitat.org.au/cancellation-and-refund-policy/

When you study with us we expect you to:

  • Be actively involved
  • Complete the work set
  • Attend all classes and be on time
  • Tell us if you are not able to attend
  • Ask for help if you need it
  • Treat other students and the trainer with respect and dignity
  • Respect other students privacy

You must not

  • Come to class if you are under the influence of any substances
  • Bully or harass other students, the trainer or other people at Diversitat
  • Copy other students work
  • Copy published work without crediting the original author

We will provide you with:

  • Up to date courses
  • Experienced Trainers and Assessors
  • Equipment and resources relevant to your course
  • A plan for training that is suitable for your individual needs
  • Time to understand and practice new skills and knowledge
  • Updates on your progress
  • Help and support if your situation changes

We will

  • Let you know when, how and where you will be assessed
  • Provide you with assessment feedback
  • Support you if you have difficulty completing your studies