Assessment Policy

Diversitat Training will use a range of learning and assessment methodologies to ensure students are able to gainfully participate in and maximise learning opportunities in accredited or non-accredited courses/training programs and within Government guidelines.
This policy includes all pre-course assessment practices and covers:

  • Adult Literacy and Basic Education (ALBE)
  • English as an Additional Language (EAL)
  • Formative Assessments (RPL,CT) for other competency based accredited courses

Training and Assessment Strategies are developed and implemented for all Training Package qualifications on Diversitat Training’s Scope of Registration. These Training and Assessment documents are developed in consultation with enterprises/industry and clearly identify proposed target groups, delivery and assessment modes, strategies and assessment validation processes and pathways.

Assessment of students is conducted in line with the requirements of the unit/module. Assessment tasks vary from unit to unit but all assessment tasks are ‘competency based’. This means that when a student satisfactorily demonstrates that they hold the knowledge and the skills required in a given unit, they are deemed ‘competent’.
Assessment strategies and tasks cover a wide range of methods and may include:

  • Written tasks
  • Verbal questioning
  • Observation/demonstration
  • Product/portfolio
  • Work placement

Diversitat Training staff advise, both orally and in writing, of required assessment tasks and when a student has successfully completed all outcomes. Regular attendance and class participation are considered vital components of the unit of competency completion process.

Diversitat Training staff ensure all assessment tasks and processes are valid, reliable, flexible and fair. Students are advised on assessment requirements at induction. Students have the opportunity to re-submit assessable work or re-sit an assessment task if required. If due to absence, this opportunity is only to be given where a medical certificate has been provided or negotiation has taken place before the absence. If work was assessed as Not Yet Competent, the work is required to be re-submitted within a set period of time.

Students with a disability or learning barrier are given appropriate reasonable adjustment to provide the best opportunity to meet the learning outcome requirements. Any reasonable adjustment must maintain the integrity of the unit.

It is an expectation that students will fully engage and participate in all training and assessment activities. Any student continually failing to participate, with or without a valid reason may be subject to withdrawal from the enrolment. This will be at the discretion of the relevant Team Leader in conjunction with the trainer.

Adjustment to Assessments

There are a number of ways that Diversitat Training may make reasonable adjustments to the assessment process to allow for the needs of students without losing the integrity of the assessment. Where required, adjustments will be made.

These include but are not limited to:

  • The use of adaptive technology,
  • Alternative methods of assessment such as oral assessment.
  • Changes to the physical environment, such as modified physical spaces or provision of equipment
  • Modifying communication systems or information provision
  • Providing course materials in alternative formats
  • Provision of interpreters, readers etc.
  • Provision of a private room for undertaking assessments
  • Students support
  • Making information accessible both prior to enrolment and during the course
  • Monitoring the adjustments to ensure the student needs continue to be met
  • Extension or re-scheduling of final assessment dates

Depending on the specific types of assessment, not all above adjustments may be possible, appropriate or permissible. For example, allowing the use of an interpreter where an assessment specifically requires demonstration of English communication skills would invalidate that assessment.

Assessment Appeals

Appeals procedures are in place for students who are not satisfied with assessment or training.

Students who feel they have been unfairly assessed will be referred to Diversitat Training’s Complaints policy. Students may also seek advice from Diversitat Training’s Welfare Support Officer. All results are kept in accordance with the guidelines set down by the regulatory body and any relevant funding bodies. If re-assessment is conducted, results are given after assessment and certificates/statements of attainment are issued within four weeks of the end of training and assessment.

Access and Equity Policy

Legislative Acts

Diversitat Training ensures that all staff are aware of their obligations under the following acts:

  • National Vocational Education and Training Regulator Act 2011 and its associated legislative instruments
  • Charter of Human Rights and Responsibilities Act 2006 (Vic);
  • Disability Act 2006; and
  • Working with Children Act 2005
  • Electronic Transactions (Victoria) Act 2000


This Access and Equity Policy is based on the following principles:

  • Providing and maintaining services that reflect fair and reasonable opportunity, and consideration for all clients, students, volunteers and staff, regardless of race, colour, religion, gender or physical ability, regardless of their prevailing community values.
  • Equity for all people through the fair and appropriate allocation of resources and involvement in training and services delivered.
  • Equality of outcome within all service delivery for all people, without discrimination.
  • Access for all people to appropriate, quality services and training programs.
  • Increased opportunity for students and staff to participate in training.

Target groups

The Access and Equity target groups are:

People from a Culturally and Linguistically Diverse Background;

Aboriginal and Torres Strait Islanders;

People with a disability;

People in transition and other special groups (i.e. people re-entering the workforce, long term unemployed, sole parents and people with literacy problems);

People from regionally isolated communities

Access and Equity Rules

Diversitat Training will apply the following rules in support of access and equity.

  • All staff are to be given fair and reasonable opportunity to participate in relevant decision making processes and allocation of resources and services;
  • All students are to be given fair and reasonable opportunity to attend and complete training;
  • Diversitat Training will ensure that Students from the access and equity target groups are not disadvantaged.

Complaint/Appeal Policy

Please visit our Complaints and Appleas Policy page by following this link


Training Department Professional Code of Conduct Policy

The Professional Code of Conduct has been developed for and by Diversitat Training (RTO 5819). This document should be read in conjunction with Diversitat Training’s Policy and Procedure Manual, specifically Section 4 – Code of Conduct Policy and the Social Media Policy.

The Professional Code of Conduct applies to all Trainers employed within the RTO division of Diversitat. This includes Trainers employed on a part-time, casual or permanent basis. Whilst working off-site, staff are also required to adhere to the requirements of the industry/workplace including whilst visiting a childcare centre or aged care facility.


The purpose of the Professional Code of Conduct is to:
Promote adherence to the values Trainers at Diversitat Training and Diversitat Youth Education see as underpinning their profession; Provide a set of principles which will guide Trainers in their everyday conduct and assist them to solve ethical dilemmas. Trainers should always seek advice from their supervisor if in doubt.
The Code of Conduct will not cover every situation and there are additional policies and procedures set down by the organisation, departments and/or industry that may be applied on a case by case basis.

Relationships with Students

Trainers should create the best environment possible to enable all Students to achieve the qualification into which they have enrolled. The main focus of training is for each Student to achieve competency in a safe and comfortable environment. Trainers Demonstrate their Commitment to Students by:

  • Knowing their Students, respecting their individual differences and catering for their individual abilities within reason. Maintaining a safe and challenging learning environment. Accepting professional responsibility for the provision of quality delivery.
  • Having high expectations of every Student, recognising and developing each Students ability skills
    and talents.
  • Considering all viewpoints.
  • Communicating appropriately with Students.
  • Maintaining professional relationships with Students at all times.

Trainers Treat Students with Courtesy and Dignity, they should:

  • Work to create an environment which promotes mutual respect.
  • Model and engage in respectful and impartial language.
  • Protect Students from bullying, including intimidation, embarrassment, humiliation or harm.
  • Enhance Student autonomy and sense of self-worth and encourage Students to develop and reflect on their own values.
  • Respect a Students privacy in sensitive matters, such as personal, health or family problems, and only reveal confidential matters when appropriate. Boundaries around confidentiality must be
  • communicated with a Student and consent must be obtained to speak with a third party.

That is:

  1. If the Student has consented to the information being used in a certain way
  2. To prevent or lessen a serious threat to life, health, safety or welfare of a person (including the Student)*
  3. As part of an investigation into unlawful activity
  4. If the disclosure is required or mandated by law
  5. To prevent a crime or enforce the law

*A breach of confidentiality may occur if the Trainer believes: the student is at risk of harming themselves; that someone is harming the Student and/or; that the Student will harm someone else.
The Trainer must refer on to an appropriately qualified professional when disclosure has occurred. Please see departmental policies and procedures to clarify procedure for referral and disclosure.

Trainers Maintain Objectivity in their Relationships with Students

In their professional role, Trainers do not behave as a friend or parent, they:

  • Interact with Students without displaying bias or preference.
  • Make decisions in the Students best interest.
  • Do not draw Students into their personal agendas.
  • Do not seek recognition at the expense of professional objectivity and organisational goals.

Trainers are Always in a Professional Relationship with the Students

Trainers hold a position of influence and trust that should not be violated or compromised. They exercise their responsibilities in ways that recognise that there are limits or boundaries to their relationships with Students. The following examples outline some of those limits.

A professional relationship will be violated if a Trainer:

  • Has an unlawful sexual relationship with a Student.
  • Uses sexual innuendo or inappropriate language and/or material.
  • Touches a Student without a valid reason.
  • Holds conversations of a personal nature or has contact with a Student via written or electronic means including but not limited to; email, letters, telephone, text message or chat lines without a valid context.
  • Accepts gifts, which could be reasonably perceived as being used to influence them, from Students or Employers.
  • A minor student is any student under the age of 16.

A professional relationship may be compromised if a Trainer:

  • Attends non-work related parties and/or socialises with minor Students outside of established training hours.
  • Communicates in a personal capacity with minor Students via online social networking, email, phone call, text etc.
  • Invites a minor Student back to their home, particularly if no-one else is present

Diversitat Training’s Trainers are also covered by Diversitat’s Code of Conduct Policy. Diversitat Training is not responsible for any communication that may occur between Trainers and Students outside of course hours which is not in a professional capacity.

Trainers Maintain a Professional Relationship with Communities and Where Appropriate, Parents of Minor Students (Caregivers, Guardians, Families)

Trainers should be respectful of, and courteous to, parents of minor Students. Trainers should:

  • Consider parents’ perspectives when making decisions which have an impact on the education or wellbeing of a minor Student.
  • Communicate and consult with parents in a timely, understandable and sensitive manner.
  • Take appropriate action when responding to parental concerns.

Trainers Work in Collaborative Relationships with Students’ Families and Agencies

Trainers recognise that their Students come from a diverse range of cultural backgrounds and seek to work corroboratively with Students’ families, agency workers and communities.

Trainers Work Within the Limits of their Professional Expertise

In fulfilling their role, Trainers carry out a wide range of responsibilities. They support Students by knowing their strengths and the limits of their professional expertise. Trainers:

  • Seek to ensure that they have the physical, mental and emotional capacity to perform their duties.
  • Are aware of the role of other professionals and agencies and when Students should be referred to them for assistance.
  • Are truthful when making statements about their own qualifications and competencies.

Relationships with Colleagues

Collegiality is an integral part of the work of Trainers. Trainers demonstrate collegiality by:

  • Treating each other with courtesy and respect.
  • Valuing the input of their colleagues.
  • Using appropriate forums for constructive debate on professional matters.
  • Sharing expertise and knowledge in a variety of collaborative contexts.
  • Respecting different approaches to training.
  • Providing support for each other, particularly those new to the organisation.
  • Sharing information relating to the wellbeing of Students.

Personal Conduct

The personal conduct of a Trainer will have an impact on the professional standing of that Trainer and on the organisation as a whole.
Although there is no definitive boundary between the personal and professional conduct of a Trainer, it is expected that Trainers will:

  • Be positive role models at work and in the community.
  • Respect the rule of law and provide a positive example in the performance of civil obligations.
  • Not exploit their position for personal or financial gain.
  • Ensure that their personal or financial interests do not interfere with the performance of their duties.
  • Act with discretion and maintain confidentiality when discussing workplace issues.

Professional Competence Trainers Value their Professionalism, and set and Maintain High Standards of Competence


  • Are knowledgeable in their areas of expertise.
  • Are committed to pursuing their own professional learning.
  • Complete their duties in a responsible, thorough and timely way.

Trainers are Aware of the Legal Requirements that Pertain to their position in relation to:

  • Discrimination, harassment and vilification
  • Negligence
  • Mandatory reporting
  • Privacy
  • Occupational health and safety
  • Training qualification requirements.

Harassment and Discrimination Policy

Refer to Diversitat’s EEO and Prevention of Discrimination, Harassment & Bullying Policy in Section 9, which is the relevant policy covering the whole organisation.

Disciplinary Policies and Procedures for Students

A student who consistently fails to abide by the Code of Conduct for students, or continually and blatantly abuses student Responsibilities (see Student Handbook), or breaches the Equal Opportunity (EEO) and Prevention of Discrimination, Harassment and Bullying policy (section 9) of the organisation will be subject to a disciplinary process.

Any student found to have acted with severe misconduct against the Code of Conduct or the above mentioned policy will face disciplinary action which may include immediate removal from the training environment and/or withdrawal from any further training. If the matter is criminal in nature, it will be placed in the hands of the relevant authorities.

Diversitat staff are bound by organisational policies regarding the prevention of discrimination, harassment & bullying.
Students are bound by the code of conduct for students as mentioned in this document.

Social Media Policy

Definition of Social Media

Diversitat recognises that emerging online collaboration platforms are fundamentally changing the way individuals and organisations communicate, and encourages the use of these.
Diversitat through the Social Media Policy, section 32, offers practical guidance for responsible, constructive communication via social media channels for employees and other applicable users. Diversitat Training staff should also refer specifically to Appendix A Specific Rules of Engagement for Functional Users from the Training Department.

Occupational Health and Safety Policy

The CEO is accountable to the Executive and Council to ensure this policy is implemented. HR and Management are accountable to the CEO for ensuring this policy is implemented across the business. Diversitat believes that a well managed health and safety program is an integral part of good management practice.
We are committed to the provision and maintenance of a working environment which is safe and without risks to health and prevents injury and harm to our employees, volunteers, clients and visitors.

Relevant Diversitat Policies

  • Casework Policy
  • Code of Conduct Policy
  • Drug and Alcohol Policy
  • Environmental Policy
  • Equal Employment Opportunity (EE0) and Prevention of Discrimination, Harassment and
  • Bullying Policy
  • Home Visits Policy
  • HR Management Policy
  • No Gossip Policy
  • Organisational Risk Management Policy

Health and Safety Strategies

Diversitat‘s strategy to implement an effective policy is to:

  • Adopt sound risk management principles and practices to eliminate and control workplace hazards;
  • Accept our legal and ethical obligations to ensure our workplaces are safe for all employees, clients, volunteers and council members;
  • Comply with health and safety legislation through adherence to legislative compliance standard;
  • Commit to establishing the functions and roles of all people in the organisation involved in maintaining workplace health and safety;
  • Ensure accountability of all levels of management for implementing health and safety practices and procedures;
  • Ensure the importance of consultation and co-operation between management and employees for effective translation of objectives into action;
  • Continuously improve heath and safety performance through regular system auditing, evaluation and actioning system improvement plans;
  • Hazards need to be identified, risks assessed and controls put in place so that our strategies are preventative and not reactive;
  • Provide training in, and communication of, health and safety practices and procedures;
  • Promote awareness through open communication and delegate ownership for health and safety management throughout the organisation;
  • Encourage input from employees, clients and other stakeholders on how we can improve health and safety;
  • Report and investigate all incidents, rehabilitate injured employees and correct system deficiencies;
  • Ensure adequate resources are made available to implement the policy’s intent;
  • Commitment to regular monitoring and review of the policy and its effectiveness.

Procedure for Reporting an Injury

A Student, Trainer or employee must notify their WH&S representative, or Program Manager, of any injury or disease which has been contributed to by training, working or Diversitat Training’s environment within 30 days of becoming aware of it.

To report an injury or illness you will need to list the following information in the Register of Injuries which is kept with the WH&S representative:

  • Your name and course enrolled in, or job title;
  • The date and time of your injury or illness;
  • Your exact location when you were injured or became ill;
  • How the injury or illness happened;
  • The nature of the injury or illness and what parts of your body were affected;
  • Any witnesses to the injury or illness; and
  • The date you notified the WH&S representative or Program Manager.

You can also give written notice in another form as long as it includes the above information. If you are unable to notify Diversitat Training, someone else can do it for you within the 30-day limit.

That person must give his or her name. Diversitat Training will acknowledge in writing that they have been notified of your injury or illness.


From time to time as part of your learning you may be asked to attend an activities/excursions outside Diversitat Training premises. It is important to ensure that all forms you are asked to fill-out in relation to the activity/excursion are completed prior to attending.

Fee Refunds Policy

You can find our Cancellation and Refund Policy by following this link

Privacy Policy

You can find our Privacy Policy by following this link