CHC52015 Diploma of Community Services
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Please note: This is not a Australian Community Workers Association (ACWA) accredited course.
Potential roles for students who successfully complete this qualification are:
- Community Care Manager
- Coordinator of Volunteer Work
- Team Leader
- Care Team Leader
- Family Services Coordinator
- Support Facilitator (Community Services)
- Community Recreation Coordinator
- Assistant Community Worker
- Community Worker
- Community Services Coordinator
- Case Coordinator (Disability)
- Youth Housing Support Worker
- Family Support Worker
- Community Access Coordinator
- Case Coordinator (Community Services)
- Welfare Support Worker
- Senior Youth Worker
- Disability Team Leader
- Support Facilitator (Disability)
- Assistant Community Services Worker
Note: Completing a qualification does not guarantee a job outcome, the possible job titles above have been included as a guide only.
Students who complete this course may wish to continue their education into such courses such as:
- CHC62015 Advanced Diploma of Community Sector Management.
- Bachelor of Social Work
|Delivery Mode/s||Blended – Classroom based /online with work placement|
Blended – Workplace based/online
Delivery will be Online/sessions via Zoom while there are COVID 19 Restrictions.
|Program Duration||18 months – full time|
|Delivery Site/s||Diversitat Training/Pulse, cnr Market St and Little Ryrie St|
|Hours:||2 days per week Mon. & Tues. 9.30am – 4.30pm|
|Classroom/online tutorials||12 hours per week over 54 weeks|
|Work placement||20 hours per week over 6 weeks|
|Self study||8 hours a week over 60 weeks|
|One-on-one support||0.5 hours per month for most learners or 1.5 hours per month for learners with additional support needs|
The course includes a classroom component, off-campus study components and industry placement. Assessment is based on competency, which is the ability to demonstrate specific skills and will involve a combination of assessment methods. These assessments can include written assignments, discussion, interviews, workplace projects and practical demonstrations.
You will complete 120 hours of Practical Placement. Placement is generally undertaken in a 4-6 weeks near the end of the course, Monday to Friday during business hours (in some instances this may be negotiable on an individual basis).
The Australian Core Skills Framework (ACSF) Level
|Core Skill||Entry Level||Course Level|
Students will complete 120 hours of Practical Placement or at least 120 hours of assessment activities in their approved workplace. Placement is undertaken in a 6 week block at the end of the course after completing the classroom based component.
All students have to complete a logbook to show they undertook a total of 120 hours in the work place in order to achieve competency for CHCDIS005 Develop and provide person-centred service response. This along with completing other assessment components to be completed in the workplace are estimated to take a total of 120 hours.
Students will have structured tasks to complete during placements. Students are advised about the tasks to be completed in the workplace in their Student Assessment Booklets.
|Location||Days Per Week||Start Date||Duration|
|Blended||2 days per week|
Monday and Tuesday
|15/03/2021||18 months||Enrol Now|
Units of Study
- CHCCCS007Develop and implement service programs
- CHCCOM003Develop workplace communication strategies
- CHCDEV002Analyse impacts of sociological factors on clients in community work and services
- CHCDIV003Manage and promote diversity
- CHCLEG003Manage legal and ethical compliance
- CHCMGT005Facilitate workplace debriefing and support processes
- CHCPRP003Reflect on and improve own professional practice
- HLTWHS004Manage work health and safety
- CHCCDE011Implement community development strategies
- CHCCSM005Develop, facilitate and review all aspects of case management
- CHCCCS009Facilitate responsible behaviour
- CHCCCS003Increase the safety of individuals at risk of suicide
- CHCDFV001Recognise and respond appropriately to domestic and family violence
- CHCMHS007Work effectively in trauma informed care
- CHCDIS005Develop and provide person-centred service response
- CHCADV002Provide advocacy representation services
FeesVIEW COURSE FEES
This training is delivered by Diversitat Training TOID: 5819.
This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.
Different levels of Government subsidy are available – Diversitat Training can help you to determine if you are eligible for a Government subsidy of your training through Skills First. More information about Fees and Charges can be found in our Student Handbook which can be downloaded from Current Students page.
PLEASE NOTE: Fees may apply for placement depending on the facility. If additional fees apply, this will be discussed with any students affected individually.
Some courses are only available as full fee for service (FFS).
Am I eligible for a funded place?
You may be eligible for funding support from the State or Commonwealth Government under a range of training support and incentive programs.
The Victorian Government Skills First funding is making vocational education and training more accessible to students who do not hold a post-school qualification, or who want to gain a higher level qualification than they already hold.
The Skills First funding is an entitlement to a Victorian government subsidised place in recognised training that can be accessed at any time and it will continue to be available for training at successively higher levels.
However, please note, undertaking this course may affect your eligibility for funded training with the Victorian Government in the future, as:
You can’t start* more than 2 subsidised courses in a year.
You can’t do more than 2 subsidised courses at the same time.
You can’t start* more than 2 subsidised courses at the same qualification level in your life.
Diversitat Training will check your eligibility before offering you a funded place. Information on how to prepare for your eligibility assessment is here: https://www.skills.vic.gov.au/victorianskillsgateway/Understand/Pages/eligibilityassessment.aspx
If you are eligible for funding, the Victorian Government Skills First can contribute to the cost of your training.
For more information on Skills First Funding, visit;
To enrol in this course students must:
- Be able to pass a Working With Children Check and a National Police Check
- Be 18 years of age
- Have at least the required entry level language, learning and numeracy skills in accordance with the Australian Core Skills Framework levels (Learning L3, Reading R3, Writing W3, Oral Communication OC3 and Numeracy skills N3). This will be determined by Diversitat Training by way of an online test followed by an interview (Pre-Training Review).
- Workplace based students must also be working in a suitable role for at least 10 hours a week and in their role for at least 3 months before commencing the course.
Diversitat Training qualifications require students to have an intermediate understanding of the use of computers and the internet. If they do not have skills at the required level they will be provided with additional support such as one on one training, mentoring and peer support. Students are recommended to have access to a computer and a broadband internet connection at home.
Language, Literacy and Numeracy Requirements
All students are assessed prior to enrolment to ensure they achieve competence at the required ACSF entry level utilising Diversitat’s Qualification Suitability Assessment tool (LLN Robot) and during the pre-training review interview.
The tool assesses Reading, Writing, Numeracy, Oral Communication and Learning skills; as well as the applicant’s suitability for the specific qualification applied for.
A Pre-Training Assessment is conducted prior to enrolment to determine the ACSF levels of the student. The assessment tools used are accompanied by a marking guide. This marking guide ensures consistency between assessors. All staff undertaking assessment of the completed ACSF pre training assessment tools have received training in this task.
The entry level is a level below the units of competency level, therefore where students are at the entry level, rather than the course level, additional support will be offered around those core skills.
RPL and Credit Transfer
Recognition of Prior Learning (RPL) involves a formal recognition of the skills and knowledge you have already achieved through previous studies, work and life experiences.
To obtain Recognition of Prior Learning you must satisfy the requirements for the entire unit, not just some parts of it.
If you believe you qualify, we will formally assess your existing skills and knowledge and determine if they can count towards your qualification and shorten the period of training. This will take into account;
- work-related training courses
- on-the-job skills and work experience
- volunteer and community work
- a combination of all of the above
There is Fees for RPL are determined based on units and nominal hours.
Recognition of Prior Learning (RPL)
Obligation to recognise qualifications and statement of attainments (Credit Transfer)
It is our obligation to recognise qualifications and statements of attainment issued by other RTOs which align to your proposed course of study. This is known as Credit Transfer (CT).
You may be eligible for credit transfer of units if you have studied before. This means you will not need to repeat a unit if you can provide certified evidence of successfully completing a unit that is equivalent to a unit currently included in a course or traineeship.
To apply for a Credit Transfer you will need to present the original certified copy of Qualification or Statement of Attainment and a transcript clearly indicating the course and units undertaken and results obtained. This should take place prior to the commencement of the course.
If you are a full fee paying student, you will need to provide the evidence within 2 weeks of your enrolment application or you will be charged tuition for those units.
There is no fee for Credit Transfer.
Induction before you start the course
You will be given a formal induction at the beginning of your course. Important details are further communicated in the Student Handbook which can be downloaded from Current Students page.
There is a formal induction checklist that you will be taken through and at the end of induction you will be asked to sign the checklist to verify that you understand the details, including competency based assessment and reasonable adjustment, assessment methods, due dates and delivery requirements, surveys and the complaints/appeals process.
Alongside this there are also worksite inductions conducted if you are participating in placement as part of your training.
Mandatory Placement hours: 100
This course requires work placement. We have a network of community agencies who will provide work placement for our students. If you wish to complete your placement at an alternative provider please discuss this with your trainer.
On successful completion, participants will be awarded CHC52015 Diploma of Community Services. For unit completion only, a Statement of Attainment will be awarded.
Diversitat Training will provide all course information and resources; however, participants are required to provide their own work folders, pens etc. A materials/resources fee may be charged for course materials such as resources, handouts and text materials. Additional expenses/levies may be required for some courses to cover extra course expenses such as tools of trade, equipment, excursions etc. You will be advised if these expenses apply to your studies prior to enrolment.
Access & Equity / Reasonable Adjustment
Modification or adjustments may be made to the learning materials and methods suitable to the student.
At times students may require adjustment to assessment (for example students with a physical disability). By applying reasonable adjustment, aiming to respect the student’s learning needs, whilst delivering quality training, and promote access and equity consistently to all students ensures a fair and reasonable assessment and work judged on merit, demonstrating no victimisation nor discrimination.
For more information about reasonable adjustment please visit the Current Students page on our website and download the latest Student Handbook.
Completing a qualification does not guarantee a job outcome, any possible job titles above have been included as a guide only. Completing a qualification does not guarantee a license by an industry regulator within the course jurisdiction. There are no guaranteed employment or qualification outcomes in the VET sector.